Level1 (Admin )
CRM – Customer Relationship Management
1. What is CRM(Customer Relationship Management)?
2. CRM Basic entities
3. Sub Modules of CRM
4. Existing CRMs
Salesforce.com Introduction
1. What is Salesforce.com?
2. Why Salesforce.com?
3. Different editions in Salesforce.com
4. How to sign up for Developer Edition?
Salesforce.com Basic Navigations
1. What are Records?
2. What are Related Lists?
3. Action Column
4. Help Links
Salesforce.com Level 1
1. Types of Objects
1.1. Standard Objects
1.2. Custom Objects
2. Types of Fields
2.1. Standard Fields
2.2. Custom Fields
3. Types of Relationships
4. Field Dependency
5. Different types of Email templates
5.1. Text
5.2. HTML (using Letterhead)
5.3. Custom (without using Letterhead)
5.4. Visualforce
6. Custom application
7. Console application
8. Field Accessibility
9. Grant Login Access
10. Calendar
11. Console Tab
12. Trusted IP Ranges
13. Session Settings
14. Different types of tabs
14.1. Custom Object Tab
14.2. Web Tab
14.3. Visualforce Tab
15. Field History Tracking in Salesforce
16. Feed Tracking
17. http://boards.developerforce.com
18. http://trust.salesforce.com
19. View setup audit trail
20. Organization Wide Default
21. Roles
22. Role Hierarchy
23. Sharing Rules
24. Profiles
25. Permission Sets
26. Password Policies
27. Developer console
28. Validation Rules
Formula fields
29. Workflow rules
29.1. Email Alert
29.2. Task
29.3. Field Update
29.4. Outbound Message
30. Approval process
31. Reports and Dashboards
32. Scheduling reports
33. Report Types
34. Adding dashboards in Home page
35. Chatter
37. Queues
38. Public Groups
39. Assignment Rules
40. Auto Response Rule
41. Views
43. Search Layouts
43.1. Search Results
43.2. Lookup Dialogs
43.3. Lookup Phone Dialogs
43.4. Accounts Tab
43.5. Accounts List View
43.6. Search Filter Fields
44. Page Layout
46. Mini Page Layout
47. Record Types
48. Apex Data loader tool
50. Force.com Sites
51. Data Management
51.1. Analytic Snapshots
51.2. Import Accounts/Contacts
51.3. Import Leads
51.4. Import Solutions
51.5. Import Custom Objects
51.6. Data Export
51.7. Storage Usage
51.8. Mass Transfer Records
51.9. Mass Delete Records
51.10. Mass Transfer Approval Requests
51.11. Mass Update Addresses
51.12. Data Loader
52. MVC Pattern
60. Login Hours restriction for Profiles
61. Edit, Delete and Clone Buttons
62. App Exchange
64. Email to Case
65. Web-to-Lead
66. Web-to-Case
67. Schema Builder
68. Visualforce page
69. Actions in Salesforce
70. How to expire all the users password in Salesforce?
71. How Salesforce login works?
72. Account, Opportunity and Case
73. Manual Sharing
74. Renaming Tab Names and Labels
75. Dataloader
76. Merge tool
77. https://success.salesforce.com
78. Action buttons,links
79. Deployment
Salesforce.com Level 2(Development)
1. Custom Settings
2. Custom Components
3. Difference between Developer, Configuration only and Full Sandboxes.
4. Adding controller to Visualforce page
5. Apex Classes
basics
Oops concept
collections
6. Custom Labels
7. Adding Error message in Visualforce page
8. Triggers
9. Unit testing
10. Batch Apex
11. Scheduling apex
12. wrapper classes
13. Annotations
14. Force.com IDE installation
15. Calling Apex method from Custom Button
17. Date Picker in Visualforce page
18. With Sharing and Without Sharing in Apex Classes
19. List, Set and Map collection data types
20. Moving Components from one organization to another organization
21. Creating table in VF using apex:panelGrid
22. Standard Controller, Custom Controller and Extensions
23. How to create a Sandbox in Salesforce?
24. How to login into Sandbox in Salesforce?
25. How to create Inbound Change set?
26. How to create Outbound Change set?
27. Adding help text for apex:inputText
28. Debugging Apex code
29. Try and Catch block
30. Governor Limits in Salesforce.com
31. Hide and Show in Visualforce page
32. visual force tags and scenarios
33. SOQL and SOSL
34. Ajax componets in vf pages
35. How to create picklist in vfpages
36. how to show tables in vf page
37. pagenation in vf pages